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Below are some of the most frequently asked questions about
Military.com. If you have a technical question or problem concerning
the site, send an email via the Help
Email Form stating your problem as fully and clearly as
possible.
Most Frequent Questions:
1. How do I log into Military.com?
2. How do I access my Military.com email account?
3. I would like to contact the Military.com advertising
or sales team.
4. I am a member of the press or media and would
like to contact the Military.com team.
5. I have a question about my order from Military.com's
Shopping channel.
6. How do I cancel or delete my Military.com membership?
7. How do I subscribe or unsubscribe to a Military.com
newsletter?
8. How can I update my personal profile information?
9. Technical problem?
10. How can I get a copy of my service record?
11. How can I change my email address on my Military.com
account?
12. Are there classified ads on Military.com?
13. How do I add a unit, tribute or reunion page
to Military.com?
14. I forgot my Military.com password.
15. How can I find a unit?
16. How do I find other Military.com members,
or friends in the military?
17. Military Video Help
1. How do I log into Military.com?
To log in to your Military.com account, go to our Member Login page.
Then enter in your Screen Name and password. If you don't know
or can't remember your login information, you can retrieve it
by visiting our Sign-In Problems page.
2. How do I access my Military.com email account?
Make sure you are logged in and click here.
We suggest you bookmark this page. There is also a link towards
the upper left corner on the home page at
Military.com.
3. I would like to contact the Military.com advertising
or sales team.
To contact our sales and marketing teams, fill out the Request
Information form.
4. I am a member of the press or media and would like to
contact the Military.com team.
Please click here
for Press and Media information.
5. I have a question about my order from Military.com's
Shopping channel.
If you have a question about an item offered on our Shopping
section, or if you had a problem with an order, go to our Marketplace
Help section and identify the appropriate vendor. Most of
them have direct customer service email addresses for you to
contact -- your first step should be to get in touch with the
vendor directly. If you are not satisfied with your communications
with a Marketplace vendor, please
email us with the following information:
- The name of the vendor
- The item you purchased, including any billing information
- A description of your complaint or problem
6. How do I cancel or delete my Military.com membership?
If you no longer want to be a member of Military.com, please
send us an email
message with this information:
- Your logon member name, exactly as you type it in
- Your password, exactly as you type it in
- Your email address (the one you used when you registered
for membership, NOT your Military.com email address)
- The reason you are canceling your account
Deleting your membership will result in the following:
- You will be unable to log into the site using your former
member name and password
- Your member profile will be deleted
- You will not be able to use discussion groups or be a member
of unit pages
- You will not be able to maintain any unit or group pages
that you created
- Any pages you built will be lost, and we will be unable
to retrieve them for you
If you cancel your membership, please also note that this
will not change any information in our Buddy Finder/Personnel
Locator that comes from Department of Defense databases. The
only information we can remove is the information you added
to the site, in your Personal Profile.
Please feel welcome to return to our site and our online
community at any time!
7. How do I subscribe or unsubscribe to a
Military.com newsletter?
You may subscribe or unsubscribe to any of our newsletters by
going to the Subscription Management page.
8. How can I update my personal profile information?
You must be logged in to change your information.
1. Click on "My Account" on the Military.com homepage,
which is located towards the upper left hand corner of the
page, on the left-hand side of the page.
2. You'll be taken to your Personal Profile page. Click on
the appropriate links to update your profile information.
NOTE: You cannot add additional units here. You must go to
individual unit pages and join there. If no page exists for
one of your units, you can create one yourself!
9. Technical problem?
Try waiting a while (a day if possible) and check to see if
the problem still exists. The site is often updated, and if
you encounter a problem, it may simply be a case of new content
being loaded. If the same thing happens later, please email
us with as much information about the problem as possible. We
appreciate your patience, and will do everything we can to correct
the problem.
10. How can I get a copy of my service record?
For complete information, forms, links, and regulations on obtaining
a copy of your (or a family member's) service records, visit
the Records Overview page in the Resources section of our site.
11. How can I change my email address on my
Military.com account?
You must be logged in to change your email address.
1. Click My Account on the Military.com homepage which is
located towards the upper left hand corner of the page on
the left-hand side of the page.
2. You'll be taken to your Personal Profile page. Click on
the link in any section to update your email address.
12. Are there classified ads on Military.com?
Please visit our Classified Ads
section to see, or add to, our ads.
13. How do I add a unit, tribute or reunion
page to Military.com?
To add a unit to our site, please do the following.
Make sure you are logged in to our site.
After you have logged in, click where it says "My Account"
in the left-hand column on our home page.
That will bring you to a screen where you can change different
information.
Click on the link that says "Edit Your Pages" (G). That
will take you to a page where you can build Unit, Tribute
and Reunion pages. Just follow the prompts to change/add any
information you need.
14. I forgot my Military.com password.
If you forgot your password, please use the Military.com Password-Retrieval Tool.
15. How can I find a unit?
You can search all five military branches for your favorite units,
past and present, at the Military
Unit Finder.
16. How do I find other Military.com members,
or friends in the military?
You can use our Buddy
Finder to search more than 20 million records for military buddies.
The Buddy Finder also provides other tips and resources for
your search.
17. Military Video Help
Browser Requirements:
- Internet Explorer 6.0
- Internet Explorer 7.0
- Mozilla Firefox 2.0
- Apple Safari 3.0 or later
Adobe Flash
Version 9.0.28 or later.
What types of media files do you accept?
.avi, .dv, .mov, .qt, .mpeg, .mpg, .mp4, .3gp, .asf, .wmv, .flv, .3g2
What is the maximum file size I can upload?
Files up to 300 MB may be uploaded.
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